TY  - BOOK
AU  - GREENBERG , PAUL  
TI  - CRM CUSTOMER RELATIONSHIP MANAGEMENT  
T2  - N  
U1  - 658.812/GRE   
PY  - 0000///
CY  - TATA McGRAW HILL, 2010.
PB  - 
N1  - B.TECH
ER  -