SHETH , JAGDISH   <br/><br/>
COSTOMER RELATIONSHIP MANAGEMENT   

 - 8TH   
 - TATA McGRAW HILL, 2007.     
 - 544   
 - N   .
<br/><br/> MCA   
<br/><br/><label>Dewey Class. No.: </label>658.812/SHE