DYCHE , JILL   <br/><br/>
CRM HANDBOOK : A BUSINESS GUIDE TO CUSTOMER RELATIONSHIP MANAGEMENT   

 - DELHI PEARSON EDUCATION, 2008.     
 - 2009   
 - N   .
<br/><br/> MCA   
<br/><br/><label>Dewey Class. No.: </label>658.12/DYC