TY  - BOOK
AU  - DYCHE , JILL  
TI  - CRM HANDBOOK : A BUSINESS GUIDE TO CUSTOMER RELATIONSHIP MANAGEMENT  
T2  - N  
U1  - 658.812/DYC   
PY  - 0000///
CY  - DELHI PEARSON EDUCATION, 2009.
PB  - 
N1  - MCA
ER  -