000 00348nam a2200169Ia 4500
008 210301b xxu||||| |||| 00| 0 eng d
082 _a658.82/SHA
100 _aSHANKER, RAVI
245 _aSERVICE MARKETING
260 _aEXCELL BOOKS, 2002.
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300 _a656
490 _aN
500 _aMBA
690 _aMBA
905 _aBooks
906 _aMRU
907 _a82335
999 _c225862
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