000 00367nam a2200169Ia 4500
008 210301b xxu||||| |||| 00| 0 eng d
082 _a658.82/HOF
100 _aHOFFMAN, DOUGLAS K
245 _aESSENTIAL OF SWRVICE MARKETING
260 _aUNITED STATES, 2004.
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500 _aMCA
690 _aMBA
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906 _aMRU
907 _a83384
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