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008 210301b xxu||||| |||| 00| 0 eng d
082 _a658.82/SHA
100 _aSHANKER, RAVI
245 _aSERVICE MARKETING
260 _aEXCELL BOOKS, 2004.
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490 _aN
500 _aMCA
690 _aMBA
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907 _a83385
999 _c226077
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